Before we left for the Renovation roadtrip Chris and I packed everything in the house into 3 rooms, patched floors, busted holes in the wall, tore down ridiculous closets and completed many other things on our 40 item to do list on our way to getting our floors refinished while we were gone.
We went with a company that gave us a great price and had 4.5 stars out of 35 reviews on Yelp. A few of you commented that you were surprised that we were able to relinquish control and let someone else work on our floors. After all, we poured our blood, sweat (and of course) tears into refinishing them ourselves in the front room and the TV room, and I have to admit that we did a good job (after it looked like crap the first time in the front room).
So when we left for the trip we were excited and nervous. Excited that we didn't have to do the work of refinishing ourselves (because holy crap it's a lot of work) and nervous that it would look like shit. Well, we came home on Sunday (and if you follow us on Twitter or Facebook you knew our immediate reaction): our floors look like shit.
Now, sometimes I have a tendency to overreact, but when Chris was more pissed off than me, I knew this was bullshit. Generally speaking the stain is uneven and the house is just FILTHY (despite them insisting that they mask everything off and then clean), but then there are all of these fun, ridiculously terrible examples of their horrible job littered all over the house
There is stain on our walls
Stain on our lightswitches
Stain all over baseboards AND doors
Oh, and they got stain footprints on our white marble bathroom tile
I wouldn't be so mad about the stain everywhere else (well, except the bathroom floor because that's bullshit), except the actual floors look really bad too, so it just gets stacked on top of each other.
There are footprints in the stain in kitchen (VERY hard to photograph, but I tried)
There is a crazy line between the kitchen and the hallway
There are terrible putty patches in the art room that they did a terrible job filling in (not even with the floor) and they apparently didn't feel like staining
Then there are putty holes ALL OVER the house from patching nail holes that they also apparently didn't feel like staining over (some people may say that some putty has trouble taking stain, but we had absolutely no problems at all with this when we did the floors and a professional should not either)
I could show pictures of the putty nail holes forever, they are ALL OVER the art room and the office specifically. And because are floors are mocha, that blonde color of the putty stands out A LOT and our floors look like they're polka-dotted.
There are little strips in the wood that aren't stained also. These are really narrow, but they clearly didn't spread it out to cover everything and again, when you have dark stain and then completely miss a strip, it really stands out (like a zebra pattern in real life almost)
Then they poly'd in a woodchip
And there are drops of poly on the finished floors that Chris and I did
The last kicker is that our floors just feel like shit. They're really rough, almost as if they didn't clean off all the dust before they put the poly down.
So, naturally, Chris and I were not mailing their payment to them. Instead I called about 10 minutes after we got home and complained that the bosses needed to come see the crappy ass job their employees did. Chris was going down to LA for the weekend in the morning, so we had them come on Monday after work and I retreated to my parent's house for the weekend.
Monday the boss came. I was ready with all my pictures in case he didn't think it was a bad job. If that was going to be the case, Chris and I were going to refuse payment and then file a complaint. There was no way we were going to pay for the job that they did.
Upon walking into the kitchen we showed him the footprints, the stain on the baseboards, the putty holes, the strips of wood they just completely missed and had him feel how rough it is. He sighed and asked, "Can I redo it?" We said yes, but continued to point out all the errors. We made sure he understood that we were not okay with this level of work at all and asked that he be the one to do the work because clearly the idiots who did it before had no idea what the hell was going on. We showed him the floors in the rooms that we did to let him know what we were going to be expecting when round 2 was done. I was a little hesitant to let them get a second chance for fear that they just fuck it up again, but he was insistent that he wanted to do it again and fix it all. So we agreed.
While it's good that it will (hopefully) get fixed. It's kind of a bitch and a thorn in our side. We've had to live in the disarray since Sunday night. All of our belongings are still packed up in the front room. And our fridge still has no food because the fridge is sitting in the TV room. Needless to say, we've been eating out a lot. The plan will be for them to work Thursday-Monday and hopefully then it will be fixed and look acceptable. Otherwise, I'll be even more pissed.
Now, here is my questions for you folks: how much would you pay? Our original bill was for $2,250 and both Chris and I feel like we shouldn't pay the full amount because of the headache and inconvenience. Are we being unreasonable? How much would you pay?